Frequently Asked Questions
We are a professional hair care product manufacturer located in China, with our own factory, specializing in OEM/ODM services and having many years of experience in export trade.
General information
Q: Are you a manufacturer or a trading company?
We are a professional hair care product manufacturer in China, with our own factory. We specialize in OEM/ODM services for products such as shampoo and have many years of export trade experience.
Q: How can we start a cooperation with you?
Q: Can I visit your factory?
Welcome to visit our factory in person! If you cannot visit in person, we can also arrange a video tour or provide photos/videos of our production lines and factory area.
Products & Certifications
Q: What shampoo products do you offer?
We offer a variety of shampoos, including anti-dandruff, oil-control, nourishing, color-protecting, and natural/organic formulas. We also support customized formulas to meet your needs.
Q: Do your products meet international certifications?
We can ensure our products meet international standards such as GMPC, ISO22716, and FDA, based on the needs of your target market.
Q: What is the shelf life of your products?
Generally, shampoos have a shelf life of 3 years, but this depends on the formula and packaging.
Customization Services & Production
Q: Can you customize the formula and packaging?
Yes! We specialize in OEM/ODM services and can fully customize formulas, bottles, labels, and packaging according to your brand’s needs.
Q: What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 3,000–5,000 bottles, which may vary depending on the product type and customization requirements. Special packaging may require a higher MOQ.
Q: Can I use our own packaging designs or molds?
You’re welcome to provide your own designs or molds. We can also assist you in developing custom packaging.
Q: How long does the customization process take?
Typically, sampling takes 7–10 days, and production takes 25–35 days, though timelines may vary depending on complexity.
Transactions and Support
Q: What payment methods do you accept?
We accept T/T (telegraphic transfer), PayPal, Alipay, and credit cards (for small amounts).
Q: What are the payment terms?
Under normal circumstances, we collect a 30% deposit, with the remaining 70% due before shipment. Flexible terms can be discussed with long-term partners.
Q: Can you provide invoices and export documents?
We can provide commercial invoices, packing lists, COA (Confirmation of Authorization), MSDS (Material Safety Data Sheet), certificates of origin, etc.
Q: Do you provide one-stop private mold customization services?
Yes, we provide complete OEM/ODM solutions from R&D, packaging design, production to export logistics, allowing you to focus on sales and brand building.
Q: Can you assist with product registration in my country?
We can provide necessary documents such as MSDS and COA, and assist you in completing product registration for markets such as the EU (CPNP) and the US (FDA).
Q: Do you provide after-sales support?
We provide ongoing technical and documentation support, including product specifications, ingredient analysis, and market adaptability advice.
Q: How do you guarantee product quality?
We implement strict quality control from raw material procurement to pre-shipment inspection, and each batch undergoes comprehensive testing.
Logistics & Transportation
Q: Can you handle international shipping?
We support trade terms such as EXW, FOB, CIF, and DDP, and can arrange sea freight, air freight, or international express delivery according to your needs.
Q: Can you assist with export customs clearance?
We can provide a full set of export documents and have extensive experience in customs clearance in various countries.
Q: How long does shipping take?
Production cycle is typically 25–35 days. Shipping time varies depending on the destination and mode of transport: sea freight generally takes 15–40 days.
Q: Do you support small-batch air freight or express delivery?
We support small-batch shipments via air freight or international express services such as DHL and UPS, suitable for Amazon sellers or e-commerce customers.
If you have any further questions, please feel free to contact us!